TERMS & CONDITIONS

Please read these Terms of Use carefully (including our Security & Privacy Policy before using our website www.primoturfs.com (“Site”) and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to Primo Artificial Turf (“Primo Artificial Turf”,” we”, “our” or “us”)

The copyright, patents, trademarks, registered designs and all intellectual property rights in the Services, the Site and all Content shall vest in and remain with Primo Artificial Turf and its licensors.

The domain name on which the Site is hosted on is the sole property of Primo Artificial Turf and you may not use or otherwise adopt a similar name for your own use.
By accessing this website and/or using the services, you hereby agree:

(i) That you have read and agree to be legally bound by these Terms of conditions including our Privacy Policy. If you do not accept these Terms of Use, please leave the Site and/or discontinue use of the Services immediately. Primo Artificial Turf may at any time vary or amend these Terms and Conditions by posting the amended Terms of Use on the Site. Any use of the Site or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you. If you do not agree to the amended Terms of Use, you have the right to stop using the Site and Services.

1 Site and Services

1.1 The Site is owned by Primo Artificial Turf.
1.2 access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;
1.2.1 search engines or tools;
1.2.2 blogs, message boards, communication tools
1.2.3 email or message alerts; and
1.2.4 any other services, features, content that Primo Artificial Turf may offer through the Site from time to time in our sole and absolute discretion.
1.3 The customer using the website who are Minor/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.


2 Account Information

2.1 To access certain parts of the Site and Services, you will be required to sign-up for an account with Primo Artificial Turf (“Account”) and select a user name (“User Name”) and password (“Password”).
2.2 You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:
2.2.1 share or permit others to use your Account or Password
2.2.2 assign or transfer your Account to any other person or entity.
2.3 You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. Primo Artificial Turf shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account.  If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us at: contact@primoturfs.com.
2.4 Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.
2.5 Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information.
2.6 Cancel any orders placed through such Account(s); 2.6.1 Cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s);
2.6.2 Prohibit such Account(s) or persons from participating in any promotions, contests or surveys of Primo Artificial Turf; and/or
2.6.3 Merge, suspend and/or terminate Account(s).


3 Orders, Pricing & Payments

3.1 Delivery areas
At present, Primo Artificial Turf delivers to most of the global countries.  You may also contact us at contact@primoturfs.com to check on our delivery coverage. Primo Artificial Turf will only process and accept orders within our delivery coverage. Delivery are scheduled within 14 days from the date of purchase/ order confirmation from “Primo Artificial Turf”. 3.2 Orders
3.2.1 All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use.All orders shall be subject to acceptance by Primo Artificial Turf. Processing of payment for an order shall not in itself constitute acceptance of the order by Primo Artificial Turf, provided that where an order for any product(s) is rejected or cancelled by Primo Artificial Turf E-Shop, currently payment mode is COD i.e. cash on delivery or bank transfer (Primo Artificial Turf official bank account transfer).
3.2.2 All orders made by you are subject to stock availability.
Primo Artificial Turf reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. All orders made will be delivered within 14 days, and in any circumstances of a fortuitous events our delivery personnel will notify you through call, sms or an email.
3.3 Product Information, Pricing and Payment
3.3.1 By using Primo Artificial Turf endeavours to provide you with accurate and up-to-date pricing, product and promotional information.  However, errors may sometimes occur and we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete.  You agree that by using Primo Artificial Turf shall not be liable for any errors in the pricing and product or promotional information listed on our Site or through our Services.  The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site.
3.3.2 All our prices are fixed and subject to changes without prior notice as the price of most of our products depends on the seasonality, harvest, market conditions. If the actual price of any item ordered by you is higher than that reflected on the Site or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise us to charge the additional amounts to you.
If you elect to cancel the purchase please send an email to contcat@primoturfs.com within 24 hours, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
3.3.3 Where the actual price of any product is dependent on its weight (“Weighed Item”), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout.  The actual weight and related price of the Weighed Item will be made known to you at the time of delivery and:
(i) in the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and
(ii) in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.
(iii) All product prices are shown in USD. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.
3.3.4 Payment for all orders shall be made in USD.
3.3.5 We don’t accept any online mode of payment for orders.
​ 3.3.6 By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving in order to authenticate your identity, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.

4 Comments, Feedback and Other Information

4.1 You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. By using Primo Artificial Turf reserves the right (but not the obligation) to review, remove or edit such content.
4.2 You hereby grant By using Primo Artificial Turf a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site, for any purpose as By using Primo Artificial Turf may require at its sole discretion. You further agree that by using Primo Artificial Turf may use and publish your name in connection with such Comments.
4.3 If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site, please contact us at contact@primoturfs.com.

5 Linked Sites

5.1 Primo Artificial Turf may provide links, plug-ins, widgets or other connections to other sites (“Linked Sites”) that may be of relevance and interest to users.  Primo Artificial Turf has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites.  Primo Artificial Turf does not endorse, recommend or guarantee any of the Linked Sites, and Primo Artificial Turf expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.

6 Security & Privacy

6.1 Primo Artificial Turf recognises the importance of keeping your personal information and data secure and private.  To understand our security and privacy policies and practices, please read Primo Artificial Turf Privacy Policy.
6.2 Please do not submit any personal information or data without first reading our Security & Privacy Policy which explains our data use and privacy practices in detail. Primo Artificial Turf is committed to protect the privacy of anyone using this site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you. We take your privacy seriously and take all measures to protect your personal information.
Our Policy explains what information we collect on our Website, how we use and/or share this information, and how such information is maintained. By using Primo Artificial Turf Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use by using Primo Artificial Turf Website. Please note that this Policy applies only with respect to the information collected on the by using Primo Artificial Turf Website and not any information collected or obtained through other methods or sources.
Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (and there may be an administrative fee payable for this). If you find any inaccuracies, we will delete or correct it promptly.

7 Suspension & Termination

7.1 You agree that Primo Artificial Turf has the right in its sole and absolute discretion and without notice or liability to:
7.1.1 restrict, suspend, or terminate your access to all or any part of the Site or Services; and/or
7.1.2 terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account, without assigning any reason.
7.2 Without prejudice to the generality of the above, Primo Artificial Turf reserves the right to deactivate your Account if it has been inactive for a period of 2 years or more, or if you are in breach of any of our Terms of Use.